Gardeners Shoreditch Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Shoreditch provides gardening and related services to residential and commercial clients. By making a booking, accepting a quotation, or allowing work to start at your property, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company, or organisation that requests or accepts gardening services from Gardeners Shoreditch.
Company means Gardeners Shoreditch, the provider of gardening and related services.
Services means the gardening, grounds maintenance, soft landscaping, green waste handling, and any other agreed works provided by the Company.
Service Area means the geographical areas where the Company offers services, including Shoreditch and surrounding neighbourhoods, as updated from time to time.
Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Scope of Services
The Company offers a range of gardening services, including but not limited to lawn mowing, hedge trimming, pruning, weeding, planting, turfing, clearance of overgrown gardens, regular maintenance visits, and related outdoor works. The precise scope of Services for each job will be as set out in the quotation or booking confirmation.
The Company reserves the right to decline any work that falls outside its usual service capabilities, appears unsafe, or would require permissions or specialist equipment beyond those ordinarily used by the Company.
3. Booking Process
3.1 Initial enquiry
Clients may request a quotation or provisional booking by contacting the Company and providing details such as property location, type of garden, desired Services, and preferred dates. The Company may request photographs, descriptions, or a site visit to understand the scope of work.
3.2 Quotations
Any quotation provided by the Company is based on the information available at the time of issue. Quotations may be provided as a fixed price for the specified work or as an hourly or daily rate estimate. Quotations are not binding until confirmed by the Company in writing and may be subject to change if the information provided by the Client is incomplete or inaccurate, or if the site conditions differ significantly on arrival.
3.3 Acceptance and confirmation
A Contract is formed when the Client accepts the quotation or booking details and the Company confirms the booking. Acceptance may be given in writing, electronically, or verbally, provided the essential details of the Services, price, and date have been agreed.
3.4 Access and attendance
The Client must ensure that the Company has safe and reasonable access to the property on the agreed date and time. This includes providing any necessary instructions for entry and ensuring that pets, vehicles, or other obstacles do not prevent or delay the Company from carrying out the Services.
4. Service Area
The Company primarily serves clients in Shoreditch and nearby areas where its teams operate regularly. The Company may, at its discretion, accept bookings outside its usual Service Area, which may be subject to additional travel time or charges. Any such arrangements will be confirmed in the quotation or booking confirmation.
5. Pricing and Payments
5.1 Pricing structure
Prices for Services will be stated in the quotation or booking confirmation. Pricing may be based on the size and condition of the garden, the complexity of the work, the number of gardeners required, and whether the visit is a one-off job or part of a regular maintenance schedule.
5.2 Additional work
If, during the provision of the Services, it becomes apparent that further work is required or requested by the Client that was not included in the original quotation, the Company will inform the Client of any additional charges before proceeding. Additional work will only be carried out with the Client's agreement.
5.3 Payment terms
Payment terms will be confirmed in the quotation or booking confirmation. Unless otherwise agreed, payment is due either on completion of the Services for one-off jobs or in accordance with the invoicing schedule for regular maintenance contracts.
Payment may be made by the methods accepted by the Company from time to time. The Client is responsible for ensuring that payment is made in full and on time. The Company reserves the right to suspend future Services where invoices remain unpaid.
5.4 Late payments
Where payments are not made by the due date, the Company may charge interest on the overdue amount at a reasonable rate and recover any costs incurred in pursuing the outstanding balance. Continued non-payment may lead to cancellation of the Contract and cessation of any ongoing Services.
6. Cancellations and Rescheduling
6.1 Client cancellations
If the Client wishes to cancel or reschedule a booking, the Client must provide the Company with as much notice as reasonably possible. The Company may specify a minimum notice period for cancellation or rescheduling, for example 24 to 48 hours before the scheduled appointment, and reserves the right to charge a cancellation fee where insufficient notice is given.
If the Company arrives at the property and is unable to carry out the work due to lack of access, unsafe conditions, or circumstances within the Client's control, the Company may treat this as a late cancellation and charge a call-out or cancellation fee.
6.2 Company cancellations
The Company will make reasonable efforts to attend on the agreed date and time. However, gardening work is dependent on factors such as weather conditions, access, safety, and staff availability. The Company may need to cancel or reschedule an appointment for reasons beyond its control. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative date. The Company will not be liable for any losses arising from such cancellations or rescheduling.
7. Client Obligations
The Client agrees to provide accurate information about the property and any relevant site conditions, such as the presence of underground services, fragile surfaces, or previous damage. The Client must inform the Company of any hazards, including uneven ground, loose paving, or any other risk that could affect the safety of the gardeners.
The Client is responsible for securing valuables, garden ornaments, and personal possessions before the work starts. The Company will take reasonable care but cannot be liable for items left unsecured or in areas where garden work is to be carried out.
Where Services include regular garden maintenance, the Client must ensure continued access and inform the Company of any changes to gate codes, security systems, or other arrangements that may affect the visit.
8. Performance of Services
The Company will provide Services with reasonable skill and care, in accordance with good gardening practice and the agreed specification. The actual results of gardening work may depend on factors beyond the Company’s control, including existing soil conditions, weather, plant health, pests, and general maintenance by the Client between visits.
The Company does not guarantee the growth or survival of any plants, turf, or seeds, as these are subject to natural conditions and the level of aftercare provided by the Client. The Company may offer aftercare advice, but the Client is responsible for watering, feeding, and ongoing care unless otherwise agreed as part of a maintenance contract.
The Company reserves the right to adjust working methods on site to accommodate practical constraints, safety considerations, or weather conditions, provided that the overall objectives of the Services are maintained as closely as reasonably possible.
9. Waste Removal and Green Waste Regulations
9.1 Garden waste handling
During gardening and clearance work, the Company may generate green waste such as grass cuttings, branches, leaves, and plant matter. The handling of this waste will be agreed in advance. Options may include leaving waste on site in designated garden waste containers, composting areas, or agreed disposal points, or removal by the Company for appropriate disposal.
9.2 Waste removal charges
Where the Client requests the Company to remove green waste from the property, an additional charge may apply. This charge reflects transport, labour, and any disposal or recycling fees. The applicable charges will be specified in the quotation or booking confirmation, or clearly communicated before removal.
9.3 Compliance with regulations
The Company will handle and transport green waste in a manner consistent with applicable waste and environmental regulations. The Company will not remove hazardous waste, contaminated soil, controlled substances, or any items not reasonably associated with normal gardening activities. The Client must arrange for specialist contractors to deal with such materials where required.
9.4 Client responsibilities
The Client must not place household waste, building rubble, or other non-green waste with the garden waste intended for removal by the Company, unless expressly agreed as part of the Services. Any additional costs incurred as a result of non-compliant waste being mixed with green waste may be charged to the Client.
10. Liability and Insurance
10.1 Limitation of liability
The Company will not be liable for any loss or damage that is not reasonably foreseeable when the Contract is formed, or for any indirect or consequential losses, including loss of profit, loss of enjoyment, or loss of opportunity. The Company’s total liability to the Client in respect of any claim arising out of or in connection with the Services shall be limited to the total price paid or payable by the Client for the specific Services that gave rise to the claim.
10.2 Exclusions
The Company shall not be liable for damage resulting from pre-existing defects at the property, including weak structures, loose paving, or unstable walls or fences. The Company shall not be liable for damage caused by the failure of plants, lawns, or trees due to natural conditions, pests, disease, extreme weather, or the Client’s failure to follow aftercare advice.
The Company does not accept liability for any damage or disruption arising from underground services or installations that were not disclosed by the Client or are not reasonably identifiable, including pipes, cables, or irrigation systems.
10.3 Personal injury and property damage
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence or the negligence of its employees or for any other liability that cannot lawfully be limited or excluded.
10.4 Insurance
The Company will maintain appropriate public liability insurance and, where applicable, employer’s liability insurance for the types of gardening and outdoor services it provides. Evidence of insurance can be made available for inspection upon reasonable request.
11. Complaints and Quality Concerns
If the Client is dissatisfied with any aspect of the Services, the Client should raise the issue with the Company as soon as possible, ideally within a reasonable time after completion of the work. The Company will review the concerns and, where appropriate, may inspect the property and seek to rectify any shortcomings in a reasonable manner.
The Client must allow the Company an opportunity to investigate and address the issue before arranging for another contractor to carry out further work. The Company is not responsible for costs incurred by the Client in engaging third parties without prior agreement.
12. Property and Garden Conditions
The Client acknowledges that gardening work, particularly clearance of overgrown areas, can reveal existing conditions such as uneven surfaces, worn fencing, or underlying damage. The Company is not responsible for pre-existing structural issues or the natural characteristics of the land that become more visible after work is carried out.
Where heavy equipment or tools are required, minor marking or disturbance of lawns, soil, or pathways may occur. The Company will take reasonable care to minimise unnecessary damage but will not be responsible for normal and unavoidable wear associated with gardening work.
13. Force Majeure
The Company shall not be in breach of these Terms and Conditions or otherwise liable for any delay in performance or failure to perform any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include severe weather, flooding, storms, accidents, illness, transport disruptions, or changes in relevant regulations.
14. Variations to Terms
The Company may update these Terms and Conditions from time to time to reflect changes in laws, regulations, business practices, or the Services offered. The version in force at the time of booking will apply to that particular Contract. The Company may notify existing regular maintenance Clients of any significant changes that could affect ongoing Services.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
17. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services. They supersede any prior discussions, correspondence, or understandings. No variation to the Contract shall be binding unless agreed in writing by the Company.
By confirming a booking or allowing work to commence at your property, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for gardening Services provided by Gardeners Shoreditch.
